Refund Policy & FAQs
DO YOU ACCEPT RETURNS?
We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
BECAUSE PRODUCTS ARE MADE TO ORDER, WE DO NOT ACCEPT GENERAL RETURNS OR SIZING-RELATED RETURNS.
DO YOU SHIP INTERNATIONALLY?
We ship to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Czechia
- Denmark
- Finland
- France
- Germany
- Hong Kong SAR
- Ireland
- Italy
- Japan
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Russia
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
DO YOU OFFER FREE SHIPPING?
All U.S. orders are eligible for free standard shipping (5-8 business days).
WHEN WILL I RECEIVE MY ORDER?
Your items will be shipped based on the shipping option selected at checkout. We are a small but mighty team, so please allow an additional 3-5 business days from the time your order is placed for order processing.
HOW CAN I BEST TAKE CARE OF MY ITEMS?
Printed apparel should be machine-washed in cold water, inside-out, on a gentle cycle. Tumble dry on a low heat setting, or for longer lasting prints, hang dry. Avoid dry-cleaning items or using fabric softeners.
I HAVE ANOTHER QUESTION ABOUT MY ORDER. HOW CAN I GET IN CONTACT WITH YOUR CUSTOMER SERVICE TEAM?
Please email support@wearetrival.com and one of our team members will get back to you!